https://ogma.newcastle.edu.au/vital/access/ /manager/Index ${session.getAttribute("locale")} 5 A new service-quality model to enhance customer retention in the Hong Kong fast-food restaurant industry https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:13106 Thu 29 Nov 2018 09:43:22 AEDT ]]> Versatility and flexibility: attributes of the critical incident technique in nursing research https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:1450 Sat 24 Mar 2018 08:28:11 AEDT ]]>